Refund Policy

At The Wiztoad, our commitment to product quality and customer safety is paramount. We adhere to stringent testing standards to guarantee the highest quality products for our customers. However, if you receive a product that doesn't meet your expectations, please don't hesitate to reach out to our support team for assistance. Each refund request is individually reviewed by our management team to ensure the best possible resolution.

Refunds, when deemed necessary, may be issued as Store Credit, depending on factors such as payment method and order amount. Please note that a processing fee may be charged for refunds. To be eligible for a refund, any concerns or requests must be submitted within 7 days of receiving your order. Unfortunately, we are unable to process refunds for orders beyond this timeframe.

In the unlikely event of receiving a defective product, please inform us within 7 days so we can promptly investigate. Our management team will assess each complaint and provide appropriate compensation, such as credit or a replacement product, based on the circumstances. Replacement products are only dispatched for defective items, and the form of compensation is determined on a case-by-case basis.

Any credits issued will expire after ninety (90) days and will be provided in the form of a coupon code. Please be aware that each coupon code can only be redeemed once. If the credit isn't utilized in full, the remaining balance becomes void, and we are unable to issue a new coupon code for the remaining amount.

Should you receive an order you are dissatisfied with, we may offer the option to return it. In cases of defective products or incorrect orders, we cover the return shipping costs. However, if dissatisfaction arises from other reasons, you will be responsible for the return shipping costs.

Please note that refunds are subject to approval by our management team. If multiple items of the same product are purchased, refunds will only be issued for unopened items. If you encounter an issue with a product, please refrain from opening the remaining items and contact customer service promptly. Our management team will assess defective products on a case-by-case basis. Additionally, please note that finding seeds in cannabis products is normal, and such reports will not be considered defective products unless determined otherwise by our management team.

In the rare occurrence of an item being out of stock or missing from your order before shipment, we will make every effort to contact you to make adjustments. We will attempt to reach you for up to 3 hours, and if unsuccessful, we will select a replacement product that closely matches your original choice. Failure to make contact within this timeframe will result in no refund or credit being provided for the replacement items chosen.

During the investigation process, our support or management team may request additional evidence, such as photos or videos, to assist. Failure to provide requested information may result in the refusal of a refund, store credit, or return of any product.

Payment Policy

Our payment policy requires payments to be received within 12 hours of placing an order. Orders unpaid after this period will be automatically canceled, with store credit provided. Late payments will not be refunded. Persistent failure to pay for orders may result in a permanent ban from The Wiztoad websites and services, subject to determination by our management team.